Refund policy

At Hairy Dog Co, we stand behind the quality of our products. We’re committed to helping reduce dog odours and moisture naturally and we want you to feel confident shopping with us.

30-Day Money Back Guarantee

We guarantee our Charcoal Moisture & Odour Absorbers will help reduce dog odours and excess moisture in your car or home or your money back.

If you're not satisfied with your purchase, you may request a refund within 30 days of delivery.

To be eligible:

  • The item must be in its original packaging and unused, or

  • If used, it must show reasonable trial use (not damaged or misused)

To start a refund, please email us at support@hairydogco.com with:

  • Your order number

  • A brief explanation of the issue

  • Photos (if applicable)

Once approved, we will provide return instructions.

 

14-Day Faulty Item Guarantee

If your item arrives damaged or faulty, please contact us within 14 days of receiving your order.

We will:

  • Replace the item free of charge, or

  • Issue a full refund

Photos may be required for verification.