Frequently Asked Questions

• WHAT IS YOU RETURN POLICY?

  We offer a 14-day money-back guarantee for items that are faulty or not functioning as intended.
  
  For damaged or unused returns, we offer a 30-day return window on items that are unused and in their original packaging. Return shipping is at customers expense.
  
  To initiate a return or refund, please contact our customer service team at support@hairydogco.com.

• HOW LONG DOES IT TAKE TO SHIP?

  Express shipping options are 3-5 days Australia wide. Standard Shipping typically takes 5-7 business days Australia wide.

• DO YOU SHIP INTERNATIONALLY?

  Yes, we ship to New Zealand . Other countries are on the horizon.

• HOW DO I TRACK MY ORDER?

  Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s site.